> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create User (Agent) Accounts

> Create login credentials for agents in Ringingo, assign them to user groups and roles, and prepare them for their first shift.

The User screen manages all agent-level accounts. Each user record defines login credentials, assigned communication channels, user group membership, default SIP device, and call recording preference.

<Steps>
  <Step title="Navigate to User">
    Go to **Users → User** in the left sidebar menu.
  </Step>

  <Step title="Create a User">
    Click **+ Create User**.
  </Step>

  <Step title="Fill in required fields">
    Fill in the required fields:

    | Field              | Description                                                                  |
    | ------------------ | ---------------------------------------------------------------------------- |
    | Username           | Unique login identifier for the agent account.                               |
    | Full Name          | Display name of the agent shown in reports and supervisor views.             |
    | User Group         | The operational team or department this agent belongs to.                    |
    | Email              | Agent's email address for platform notifications and login recovery.         |
    | Default SIP Device | The primary registered SIP endpoint the agent uses for voice calls.          |
    | Call Recording     | Indicates whether call recording is enabled (Yes/No) for this agent account. |
  </Step>

  <Step title="Set status and save">
    Set the status and click **Save**.
  </Step>
</Steps>