> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create Messaging Queues

> Group Messaging Channels into ACD-style routing pools that distribute WhatsApp, Facebook, and Instagram conversations to available agents.

Messaging Queues organise Messaging Channels into routing pools for agent distribution. They operate on the same ACD (Automatic Call Distributor) principles as Call Queues but for digital messaging interactions.

<Steps>
  <Step title="Navigate to Messaging Queue">
    Go to **Messaging → Messaging Queue** in the left sidebar menu.
  </Step>

  <Step title="Create a messaging queue">
    Click **+ Create Messaging Queue**.
  </Step>

  <Step title="Fill in the fields">
    | Field                                 | Description                                                                                   |
    | ------------------------------------- | --------------------------------------------------------------------------------------------- |
    | Name (required)                       | Unique label for the messaging queue.                                                         |
    | Type (required)                       | Select **Call Center** for standard ACD-based routing.                                        |
    | Status (required)                     | Enable to activate the queue.                                                                 |
    | Channels (Select Type) (required)     | Select the channel type filter (WhatsApp, Facebook, Instagram) to display available channels. |
    | Messaging Queue (Channels) (required) | Search for and select the specific Messaging Channels to include in this queue.               |
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

<Note>
  A Messaging Channel can only be assigned to one Messaging Queue at a time. Assigning a channel that is already part of another queue is removing it from the previous queue. Plan your channel-to-queue mapping carefully before going live.
</Note>