> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create Dispositions

> Define standardized outcome codes agents apply to each call, powering reporting, lead re-queue logic, and campaign performance analysis.

Dispositions are standardised outcome codes that agents apply to each call to classify its result. They are the primary data capture mechanism for reporting, lead re-queue logic, and campaign performance analysis.

<Steps>
  <Step title="Navigate to Dispositions">
    Go to **Contact Center → Dispositions** in the left sidebar menu.
  </Step>

  <Step title="Create a disposition">
    Click **+ Create Disposition**.
  </Step>

  <Step title="Fill in the fields">
    | Field                   | Description                                                                                                  |
    | ----------------------- | ------------------------------------------------------------------------------------------------------------ |
    | Name (required)         | Descriptive label (e.g. "Interested - Callback", "Not Interested", "Sale Closed").                           |
    | Code (required)         | Short alphanumeric code used in reports and API references (e.g. CB, NI, SALE). Must be unique.              |
    | Level                   | Hierarchical classification level for grouping in reporting views.                                           |
    | Campaigns               | Associates this disposition with specific campaigns. If blank, the disposition is available globally.        |
    | Human Answer (required) | Set to Yes if this disposition indicates a live human answered. Used for AMD logic and reporting.            |
    | Sale (required)         | Set to Yes to flag this disposition as a successful conversion. Feeds into campaign conversion rate metrics. |
    | Status (required)       | Enable to make available to agents. Disabled dispositions are hidden from agent screens.                     |
    | Callback (required)     | Set to Yes to trigger automatic re-queuing of the lead for a follow-up call.                                 |
  </Step>

  <Step title="Save the disposition">
    Click **Save**.
  </Step>
</Steps>

<Tip>
  Define a comprehensive disposition set before launching any campaign. Poorly defined dispositions result in low-quality outcome data, which undermines campaign performance analysis and lead re-queue accuracy.
</Tip>