> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create an Inbound Campaign

> Configure a Ringingo inbound campaign to receive customer calls, route them through queues, and connect them to available agents.

An inbound campaign receives calls from customers and routes them to the right agent or team. Before creating the campaign, set up the components it uses: Call Queue, Ring Group, IVR, and Web Form (as required).

### Prerequisites

Set up supporting components first (only the ones your campaign requires):

| Component  | Required? |
| ---------- | --------- |
| Call Queue | Required  |
| Ring Group | Optional  |
| IVR        | Optional  |
| Web Form   | Optional  |

### Creating the Campaign

<Steps>
  <Step title="Navigate to Inbound Campaign">
    Go to **Contact Center → Inbound Campaign** in the left sidebar menu.
  </Step>

  <Step title="Create a new campaign">
    Click **+ Create Inbound Campaign**.
  </Step>

  <Step title="Fill in the basic fields">
    | Field                     | Description                                                                                                        |
    | ------------------------- | ------------------------------------------------------------------------------------------------------------------ |
    | Name (required)           | A unique name for this campaign (e.g. "Support-Inbound").                                                          |
    | Outgoing Rules (required) | The rule set controlling how calls exit the system. Must be active and correctly routed to the intended SIP trunk. |
    | Description               | Optional note about the campaign's purpose.                                                                        |
    | Status                    | Enable to go live, or Disable to save as a draft.                                                                  |
  </Step>

  <Step title="Configure Advance Fields">
    Scroll down to **Advance Fields** and configure routing options:

    | Field                       | Description                                                          |
    | --------------------------- | -------------------------------------------------------------------- |
    | Allowed Call Queue          | Which call queue is handling inbound calls for this campaign.        |
    | Allowed Transfer Ring Group | Ring groups agents can transfer callers to.                          |
    | Allowed Transfer Call Queue | Call queues agents may transfer calls to.                            |
    | Allowed Transfer IVR        | IVR menus agents can transfer callers into.                          |
    | Recording                   | Enable to record all calls. Recommended for quality assurance.       |
    | Number Masking              | Hides the customer's number from agents (for privacy compliance).    |
    | Wrap Up Time                | Seconds after a call ends for agents to complete notes.              |
    | Auto Answer                 | Yes = calls connect to agents automatically without pressing Answer. |
    | Agent Script                | Yes = a pre-configured script popup appears during calls.            |
  </Step>

  <Step title="Save the campaign">
    Click **Save**.
  </Step>
</Steps>

<Warning>
  Always verify the Outgoing Rule is active and correctly routed to the intended SIP trunk before enabling an Inbound Campaign. A misconfigured outgoing rule is preventing agents from making outbound transfers or callbacks.
</Warning>