> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Ring Group

> Ring multiple Ringingo agents at once, or in sequence, so inbound calls reach the first available person in a defined team.

A Ring Group is a collection of agent extensions or SIP devices that ring simultaneously or sequentially when a call is routed to the group.

<Steps>
  <Step title="Navigate to Ring Group">
    Go to **Incoming Rules → Ring Group** in the left sidebar menu.
  </Step>

  <Step title="Create a new Ring Group">
    Click **+ Create Ring Group**.
  </Step>

  <Step title="Fill in the fields">
    | Field                         | Description                                                                                                                                                                                       |
    | ----------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
    | Name (required)               | A unique label for this group (e.g. "Sales-Team", "Support-Tier1").                                                                                                                               |
    | Type (required)               | The ring distribution strategy: **All** (ring all members simultaneously), **Round Robin** (rotate through members in sequence), or **Least Recent** (ring the member who has been idle longest). |
    | Information Prompt (required) | The audio prompt played to callers while the group is ringing. Select a pre-uploaded audio file from Settings → Audio Prompts.                                                                    |
    | Timeout (required)            | The maximum number of seconds to ring the group before routing to the fallback destination (e.g. 20, 30, 45 seconds).                                                                             |
    | Call Mode                     | Set to PBX for standard internal extension routing.                                                                                                                                               |
    | Status                        | Enable to activate the Ring Group immediately.                                                                                                                                                    |
  </Step>

  <Step title="Add members in Set Parameters">
    In the **Set Parameters** section, add agents to the group:

    | Field          | Description                                                                                  |
    | -------------- | -------------------------------------------------------------------------------------------- |
    | No.            | The sequence number of this member entry. Used for ordered ringing in sequential strategies. |
    | Extension Type | Select **SIP Device** to add a registered agent or manager device.                           |
    | Extension      | The specific SIP Device to ring for this entry position.                                     |
  </Step>

  <Step title="Save the group">
    Click **+ Add More** to add additional members. Click **Save**.
  </Step>
</Steps>

<Tip>
  For inbound customer support queues, use the "All" type with a 20-second timeout and a fallback to a Call Queue. This gives the available team an immediate ring opportunity before the caller is queued.
</Tip>