> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Blended Campaign

> Build a Ringingo blended campaign so agents handle inbound and outbound calls in one session, prioritising incoming customers.

A blended campaign handles both inbound and outbound calls simultaneously. Agents are receiving incoming customer calls while the auto-dialer is simultaneously working through an outbound lead list. It includes all outbound features plus a Messaging Queue for handling digital channels alongside voice.

### Prerequisites

| Component             | Required?                       |
| --------------------- | ------------------------------- |
| Lead Group            | Required                        |
| DID (Outbound Number) | Required                        |
| Audio Prompt          | Optional                        |
| Call Queue            | Optional                        |
| Ring Group            | Optional                        |
| IVR                   | Optional                        |
| Web Form              | Optional                        |
| Messaging Queue       | Optional (exclusive to Blended) |

### Creating the Campaign

<Steps>
  <Step title="Navigate to Blended Campaign">
    Go to **Contact Center → Blended Campaign** in the left sidebar menu.
  </Step>

  <Step title="Create a new campaign">
    Click **+ Create Blended Campaign**.
  </Step>

  <Step title="Fill in the basic fields">
    Fill in the same basic fields used for an Outbound Campaign. See [How to Create an Outbound Campaign](/how-to-guide/how-to-create-an-outbound-campaign) for the full field list.
  </Step>

  <Step title="Configure Advance Fields">
    Configure the **Advance Fields**. The key difference from Outbound is the addition of:

    | Field                   | Description                                                                                                                            |
    | ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
    | Allowed Call Queue      | Which call queues agents may receive inbound traffic from.                                                                             |
    | Allowed Ring Group      | Which ring groups are permitted for inbound routing.                                                                                   |
    | Allowed Messaging Queue | Link a messaging queue to allow agents to handle chat or SMS alongside voice calls. This field is only available in Blended campaigns. |
  </Step>

  <Step title="Link components and save">
    Link all supporting components and click **Save**.
  </Step>
</Steps>

<Warning>
  When configuring a Blended Campaign, ensure the Allowed Call Queue and Allowed Ring Group fields are populated with valid active queues. Without these, agents in the campaign are not receiving inbound calls and the blended functionality is not operating correctly.
</Warning>

### Campaign Setup Order (All Types)

Always follow this order to avoid errors:

1. Create supporting components first: Lead Group, DID, Call Queue, Ring Group, IVR, Audio Prompt, Web Form, Messaging Queue.
2. Create the main campaign and fill in the basic fields.
3. Open the Advance Fields section and link the components created in step 1.
4. Set Status to Enable to make the campaign live.