> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Configure Break Codes

> Create named break codes in Ringingo that pause dialer routing to the agent, with optional duration limits and reporting integration.

Break Codes are named status identifiers that agents select when temporarily unavailable. When activated, the dialer stops routing calls to the agent.

<Steps>
  <Step title="Navigate to Break Codes">
    Go to **Settings → Break Codes** in the left sidebar menu.
  </Step>

  <Step title="Create a break code">
    Click **+ Create Break Code**.
  </Step>

  <Step title="Fill in the fields">
    | Field     | Description                                                                                                                                   |
    | --------- | --------------------------------------------------------------------------------------------------------------------------------------------- |
    | Code Name | The break reason label displayed to agents (e.g. "Lunch", "Training", "Team Meeting").                                                        |
    | Duration  | Optional maximum duration in minutes. When expired, the agent receives a reminder or is returned to Ready status (if auto-return is enabled). |
    | Status    | Toggle to activate or deactivate. Inactive codes are hidden from agent break menus.                                                           |
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

<Note>
  Break Code data feeds directly into the Login Logout Report and User Performance Report. Ensure Break Codes are named clearly so supervisors can accurately interpret agent unavailability patterns.
</Note>