> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Access Call Detail Records

> Search and export CDRs in Ringingo to review every processed call by date, agent, DID, campaign, direction, duration, or hangup cause.

CDRs provide a granular log of every call processed by the dialer, capturing technical and business-level details about each interaction.

<iframe src="https://player.vimeo.com/video/1225930051" style={{ width: '100%', aspectRatio: '16/9', border: 0 }} allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media" allowFullScreen title="Call Logs" />

<Steps>
  <Step title="Open Reports">
    Open the side navigation menu and click **Reports**.
  </Step>

  <Step title="Click the CDRs tile">
    Click the **CDRs** tile on the Reports landing page.
  </Step>

  <Step title="Apply filters">
    | Filter                 | Description                                                         |
    | ---------------------- | ------------------------------------------------------------------- |
    | Start Date / End Date  | Define the date and time range for call records.                    |
    | Caller ID Name         | Filter by the name associated with the incoming caller ID.          |
    | Caller ID Number / DID | Filter by the specific DID number that received the call.           |
    | Phone Number           | Search for records involving a specific customer phone number.      |
    | User ID                | Limit records to a particular agent or extension.                   |
    | IVR/CQ Name            | Filter calls that passed through a specific IVR menu or call queue. |
    | Duration               | Filter calls by duration (e.g. calls longer than 60 seconds).       |
    | Direction              | Filter by Inbound or Outbound call direction.                       |
    | Campaign Options       | Limit records to a specific campaign.                               |
    | Level 0 Hangup Cause   | Filter by the reason the call disconnected.                         |
  </Step>

  <Step title="Generate results">
    Click **Search** to generate results.
  </Step>
</Steps>

<Note>
  Use the Search by Keyword field for a quick free-text search across all CDR fields. Click the export icon to download results as CSV for offline analysis, client reporting, or regulatory submission.
</Note>