> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ringingo Campaigns: Inbound, Outbound, and Blended

> Compare Ringingo's three campaign types, learn which supporting components each requires, and follow the setup order that avoids missing links.

A campaign in Ringingo is a configured call workflow that determines how calls are made or received. Every campaign is made up of smaller components (Call Queues, Ring Groups, IVRs, Lead Groups, DIDs) that you set up first and then link inside the campaign form.

## The three campaign types

| Type         | Description                                                                                                                                                  |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Inbound**  | Handles calls coming in from customers. Routes them to the right agent or team through queues, ring groups, or IVR menus.                                    |
| **Outbound** | Agents or the auto-dialer call customers from a lead list. The system can dial automatically, let the agent preview the lead, or leave dialing to the agent. |
| **Blended**  | Combines inbound and outbound in one campaign. Agents handle incoming calls while the dialer works through an outbound lead list simultaneously.             |

## What to set up for each type

| Component             | Inbound        | Outbound       | Blended  |
| --------------------- | -------------- | -------------- | -------- |
| Lead Group            | Not required   | Required       | Required |
| DID (outbound number) | Not required   | Required       | Required |
| Audio Prompt          | Optional       | Optional       | Optional |
| Call Queue            | Required       | Optional       | Optional |
| Ring Group            | Optional       | Optional       | Optional |
| IVR                   | Optional       | Optional       | Optional |
| Web Form              | Optional       | Optional       | Optional |
| Messaging Queue       | Not applicable | Not applicable | Optional |
| Campaign (main)       | Required       | Required       | Required |

## Setup order

Follow this order to avoid errors. Components must exist before they can be linked inside a campaign.

<Steps>
  <Step title="Create supporting components">
    Build the Lead Group, DID, Call Queue, Ring Group, IVR, Audio Prompt, Web Form, or Messaging Queue you need.
  </Step>

  <Step title="Create the main campaign">
    Fill in Name, Dial Method, Outgoing Rules, and other basic fields.
  </Step>

  <Step title="Link supporting components">
    Open the **Advance Fields** section and link the components created in step 1.
  </Step>

  <Step title="Enable the campaign">
    Set **Status** to **Enable** to make the campaign live.
  </Step>
</Steps>

## Go deeper

<CardGroup cols={3}>
  <Card title="Inbound campaigns" icon="phone-arrow-down-left" href="/campaigns/inbound">
    Route customer calls to agents.
  </Card>

  <Card title="Outbound campaigns" icon="phone-arrow-up-right" href="/campaigns/outbound">
    Auto-dial customer lead lists.
  </Card>

  <Card title="Blended campaigns" icon="arrows-left-right" href="/campaigns/blended">
    Handle inbound and outbound together.
  </Card>
</CardGroup>