> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Call Dispositions and Outcome Codes

> Dispositions are the outcome codes agents apply after every call. Configure custom codes with Callback, Sale, and Human Answer flags.

Dispositions are standardised outcome codes that agents apply to each call to classify the result. They are the primary data capture mechanism for reporting, lead re-queue logic, and campaign performance analysis. Each disposition has a short alphanumeric code and can trigger campaign-level automation (for example, auto re-queueing a lead when marked "No Answer", or flagging a conversion when marked "Sale Closed").

Several system-level dispositions are created automatically by the platform and cannot be deleted. Administrators can add custom dispositions for specific operational workflows.

## Create a disposition

<Steps>
  <Step title="Open the form">
    Navigate to **Contact Center → Dispositions** and click **+ Create Disposition**.
  </Step>

  <Step title="Enter identity and behaviour flags">
    Set Name, Code, Level, Campaign associations, and the behavioural flags.
  </Step>

  <Step title="Enable">
    Set Status to Enable so agents see the code on their screens.
  </Step>
</Steps>

### Fields

| Field        | Required | Description                                                                     |
| ------------ | -------- | ------------------------------------------------------------------------------- |
| Name         | Yes      | Descriptive label (Interested Callback, Not Interested, Sale Closed).           |
| Code         | Yes      | Short alphanumeric code used in reports and API (CB, NI, SALE). Must be unique. |
| Level        | No       | Hierarchical classification for grouping dispositions in reporting.             |
| Campaigns    | No       | Associates the disposition with specific campaigns. Blank = global.             |
| Human Answer | Yes      | Yes if this indicates a live human answered. Used for AMD logic.                |
| Sale         | Yes      | Yes flags this as a successful conversion. Feeds conversion rate metrics.       |
| Status       | Yes      | Enable to make the disposition available to agents.                             |
| Callback     | Yes      | Yes triggers automatic re-queuing of the lead at the agent's scheduled time.    |

<Tip>
  Define a comprehensive disposition set before launching any campaign. Poorly defined dispositions produce low-quality outcome data, which undermines campaign performance analysis and lead re-queue accuracy.
</Tip>