> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Ringingo Blended Campaigns

> Blended campaigns handle inbound and outbound simultaneously. Agents pause outbound dialing to take incoming calls, then automatically resume.

Blended Campaigns in Ringingo combine inbound and outbound dialing in a single campaign context. Agents receive inbound calls while the system manages automated outbound dialing. When an inbound call arrives, the dialer pauses outbound calls for that agent, routes the inbound call, and returns the agent to the outbound pool once the interaction ends.

Blended campaigns are ideal for teams that need to maximise agent utilisation across both directions, such as sales handling prospecting alongside inbound enquiries.

## How blended differs from outbound

The Blended Campaign form shares the same field structure as [Outbound Campaigns](/campaigns/outbound). The key differences:

* Inbound routing permissions define which Call Queues, Ring Groups, and Messaging Queues agents may receive traffic from while participating in outbound dialing.
* **Allowed Messaging Queue** is exclusive to Blended campaigns. Link a messaging queue to let agents handle chat or SMS alongside voice.

## Create a blended campaign

<Steps>
  <Step title="Open the form">
    Navigate to **Contact Center → Blended Campaign** and click **+ Create Blended Campaign**.
  </Step>

  <Step title="Fill in the core fields">
    Complete Name, Dial Method, Manual Dialed Lead Group, Campaign Outgoing Rules, Lead Type, and Status. Fields match [Outbound](/campaigns/outbound).
  </Step>

  <Step title="Configure advance fields">
    In addition to the outbound advance fields, populate:

    * **Allowed Call Queue**
    * **Allowed Ring Group**
    * **Allowed Messaging Queue** (Blended-only)
    * Retries, Recording, CPS, Web Form, Wrap-Up, Auto-Answer, and Agent Script
  </Step>

  <Step title="Save and enable">
    Save and enable the campaign.
  </Step>
</Steps>

<Info>
  Ensure the **Allowed Call Queue** and **Allowed Ring Group** fields are populated with active queues. Without them, agents in the campaign will not receive inbound calls and the blended functionality will not operate correctly.
</Info>

## Related

<CardGroup cols={3}>
  <Card title="Outbound campaigns" icon="phone-arrow-up-right" href="/campaigns/outbound">
    Field reference shared with Blended.
  </Card>

  <Card title="Messaging Queues" icon="message" href="/messaging/queues">
    Route SMS and chat to blended agents.
  </Card>

  <Card title="Call Queues" icon="list" href="/routing/call-queues">
    Configure the inbound waiting queue.
  </Card>
</CardGroup>