> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle Customer Messages in the Ringingo Workspace

> The Message section handles WhatsApp and other non-voice customer conversations. Track chats across All, WhatsApp, and UnAttended tabs.

The **Message** section handles non-voice communication with customers, primarily WhatsApp. If your campaign includes messaging, this is where you respond to incoming chats and track conversations. Open it from the left navigation menu.

## Message tabs

| Tab        | What it shows                                                          |
| ---------- | ---------------------------------------------------------------------- |
| All        | Every message across all channels assigned to you.                     |
| WhatsApp   | Only WhatsApp messages.                                                |
| UnAttended | Messages that have not yet been read or responded to. Action required. |

## Message layout

* **Active** (left panel): all open conversations waiting for a response.
* **Conversation** (centre panel): the full message thread with the customer. Type your reply here.
* **Lead Information** (right panel): the customer's lead data, automatically matched from the system.

<Tip>
  Check the **UnAttended** tab regularly. Messages left unattended will escalate and may affect your performance metrics.
</Tip>