> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Make Calls with Lead Dial or Manual Dial

> Two ways to make calls in Ringingo: Lead Dial for auto-dialing your campaign list, and Manual Dial for calling any number directly.

There are two ways to make calls in Ringingo: **Lead Dial** and **Manual Dial**. The dialler popup appears on the right side of your screen during a session. Pick the right mode for the situation and the platform handles the rest.

## Lead dial (auto dialler)

Lead Dial is the standard mode for outbound campaigns. The system automatically dials the next lead in your campaign's lead list and connects you when a customer answers.

<Steps>
  <Step title="Open the Lead Dial tab">
    Click the **Lead Dial** tab in the dialler if it is not already selected.
  </Step>

  <Step title="Start the dialler">
    Click the **Resume / Play** button (the orange circle button). The dialler begins working through the lead list automatically.
  </Step>

  <Step title="Take the call">
    When a customer answers, the call connects directly to you and the lead's information appears in the Lead Information panel.
  </Step>
</Steps>

<Tip>
  Keep your headset on and stay on the **Ready** status. The dialler connects calls to you automatically. Between calls, you only need to complete your wrap-up.
</Tip>

## Manual dial

Manual Dial lets you type in any phone number and call it directly. Use this when a customer calls back on a number not in the system, or when your supervisor asks you to call a specific number.

<Steps>
  <Step title="Open the Manual Dial tab">
    Click the **Manual Dial** tab.
  </Step>

  <Step title="Enter the number">
    Use the on-screen keypad or your physical keyboard to enter the phone number.
  </Step>

  <Step title="Place the call">
    Click the green **Call** button to dial. The call connects through your browser audio.
  </Step>
</Steps>

<Note>
  Always include the country code when dialling internationally (for example, +44 for UK, +1 for USA).
</Note>