> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Callbacks and Follow-Up Tasks

> Follow Up is your task list for callbacks, emails, escalations, and other actions triggered during calls. Complete Past Due tasks first.

**Follow Up** is your task list for actions that need to happen after a call. When a customer asks you to call back, send an email, or escalate an issue, a follow-up task is created and appears here. You are responsible for completing your follow-up tasks on time.

## Follow-up types

| Type       | Description                                                                       |
| ---------- | --------------------------------------------------------------------------------- |
| Callback   | Scheduled call-back for a customer who requested to be called at a specific time. |
| Email      | Task to send a follow-up email to the customer.                                   |
| WhatsApp   | Task to send a WhatsApp message to the customer.                                  |
| Escalation | Task that needs to be escalated to a senior agent or supervisor.                  |
| Other Task | Any other action defined by the campaign or supervisor.                           |

## Filter by status

| Status    | What it means                                                    |
| --------- | ---------------------------------------------------------------- |
| Upcoming  | Scheduled for a future date/time and not yet due.                |
| Past Due  | Was due but has not been completed. Action required immediately. |
| Completed | Marked as done.                                                  |

Click **Today** at the top of the page to instantly filter for all tasks due today.

## Act on a task

* Click a task row to view the full details.
* Use the **Action** buttons to call the customer directly, edit the task, or mark it as completed.
* Always update the status after completing a task. Your supervisor monitors follow-up completion rates.

<Tip>
  Check your Follow Up page at the start of every shift. Complete any **Past Due** tasks before starting outbound calls.
</Tip>