> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Understand the Ringingo Agent Phone Dashboard

> Read the Phone dashboard: connection status, waiting calls, today's counters, call history, and active call controls with live lead data.

After logging in you land on the Phone dashboard. This is your main working screen and everything you need during a shift is accessible from here. Understanding the layout on your first day will save you time when calls start coming in.

## Connection status bar

The green status bar at the top of every page tells you the health of your connection. Always check this when you first log in.

| Indicator         | What it means                                                              |
| ----------------- | -------------------------------------------------------------------------- |
| WebRTC: Connected | Your browser's audio connection is active. You can make and receive calls. |
| Network: Online   | Your internet connection is live and stable.                               |
| Campaign          | The campaign you are currently logged into.                                |
| Select Break      | Dropdown to set your break status. See [Breaks](/agent/breaks).            |

<Note>
  If WebRTC shows as Disconnected, refresh your browser. If the problem persists, inform your supervisor immediately. You cannot make or receive calls without it.
</Note>

## Waiting Calls widget

Shows how many calls are currently waiting in the queue to be answered:

* **Outbound**: calls the system is dialling out to customers on your behalf.
* **Inbound**: calls from customers waiting to be connected to an agent.

## Today's Overview

A live counter of your call activity for the current shift:

* **Total**: all calls handled (inbound plus outbound).
* **Outbound**: outbound calls you have made today.
* **Inbound**: inbound calls you have received today.

## Call History

Shows a log of recent calls from your current session. It updates automatically after each call ends.

## Active call and lead information

When a call is in progress:

* The **Active** panel shows the live call controls: hold, mute, transfer, and hang up.
* The **Lead Follow Up** panel displays any follow-up tasks already scheduled for this lead.
* The **CRM Information** panel shows customer data pulled from the CRM linked to this campaign.

## Where to go next

<CardGroup cols={3}>
  <Card title="Making calls" icon="phone" href="/agent/making-calls">
    Use Lead Dial or Manual Dial.
  </Card>

  <Card title="Breaks" icon="pause" href="/agent/breaks">
    Set your status when you step away.
  </Card>

  <Card title="Follow Up" icon="clock" href="/agent/follow-up">
    Manage callbacks and follow-up tasks.
  </Card>
</CardGroup>